Thursday, February 4, 2016

vSphere Web client 6.0 missing license UI

Found that on our recently upgrade vCSA 6.0U1 the license UI was missing.
Found a detailed KB article from VMware on this but they reference this happens when you have a proxy in place, which we don't so seems this problem can potentially affect more environments.

Solution for vCSA:

  • Stop the vSphere Web Client service by running:
    service vsphere-client stop
  • Remove the contents of the vSphere Web Client work directory by running:
    rm -rf /usr/lib/vmware-vsphere-client/server/work/*
  • Remove the contents of the pickup directory by running:
    rm /usr/lib/vmware-virgo/server/pickup/*
  • Back up the following files that are located in /usr/lib/vmware-vsphere-client/plugin-packages/vsphere-client/plugins/:

    • telemetry-service-6.0.0.jar
    • telemetry-ui-war-6.0.0.war
    • phonehome-collector-ui-war-6.0.0.war
    • cis-data-service-cmc-6.0.0.jar
  • Remove the following files that are located in /usr/lib/vmware-vsphere-client/plugin-packages/vsphere-client/plugins/:

    • telemetry-service-6.0.0.jar
    • telemetry-ui-war-6.0.0.war
    • phonehome-collector-ui-war-6.0.0.war
    • cis-data-service-cmc-6.0.0.jar
  • Start the following vCenter service by running:
    service vsphere-client start
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